IRIS Facility Solutions makes field quality control usable again
Field quality checks that close the first time
Key results
- First time visit reports close without rework
- Faster quality control visits in the field
- Reliable reports, with complete pictures and fewer manual errors
The client
IRIS Facility Solutions is a Belgian facility services group. It provides office cleaning, landscaping, office management, HVAC and handyman services to large and mid sized customers.
The challenge
Sales and quality control already ran in Salesforce. The problem was in the field. The app technicians used on site was hard to use, so visit reports came back late, incomplete or wrong. Pictures were poor, visit flows broke, and manual errors crept in.
Control visits were not scheduled efficiently either. In a low margin business, that waste comes straight out of the margin.
The group wanted a partner that knew service businesses and field dispatch well, and preferred a small senior team to a large firm.
What we did
A redesigned quality control process. We rebuilt the end to end process, for very large customers and mid sized ones alike.
A technician app people can use. On site checks now follow a clear flow on Field Service, with pictures and answers captured properly the first time.
Smarter scheduling. Control visits are planned in a streamlined way.
Automated report collection. Visit reports are collected automatically instead of chased by hand.
The result
Quality control visits in the field are faster. Reports are reliable, with complete pictures and fewer manual errors. Visit reports close the first time, without rework.
