CRM, Data and AI Consultant

What makes working at Novera unique?

When joining Novera, you become a member of our family, in which you are totally included. You take part in shaping Novera’s future, including recruiting new members, contributing to proposals and any internal initiative! You get the opportunity to be trained and build your career in a young, flexible and fun environment, where consultants work side by side with our own AI agents.

And what will I do in this position?

• Take part in CRM, data and AI projects on Salesforce, from inception to delivery
• Conduct business and functional analysis to shape the business of our customers
• Lead functional workshops, develop a strong understanding of the business needs and translate them into requirements in an Agile way
• Design and advise on the target solution, including where AI agents can take work off people’s hands
• Map the customer data across CRM, ERP, billing and marketing tools, and define how it is cleaned, matched and enriched into one profile
• Identify where standard Salesforce capabilities can be used, and where custom developments are really needed
• Configure a tailor-made Salesforce, Agentforce and Data 360 setup for our customers, with AI agents speeding up analysis, documentation and testing
• Define data quality rules, migrations and the reports and dashboards that track the KPIs
• Define and run test scenarios to validate the implementation
• Train users and take part in change management to maximise adoption
• All in all, play an active role in how our clients run their CRM, data and AI!

Great, but what does it take?

• Master degree with a strong technical or business affinity, or equivalent by experience
• Excellent communication skills (written and oral) and the ability to adapt to your audience
• Fluent in French and/or Dutch, and English
• Outstanding analytical and problem-solving skills
• Experience in business and functional analysis
• Experience in software configuration
• Curiosity for AI and a wish to use it every day

What would make me stand out?

• Salesforce certification(s) or experience
• Experience with AI tools, agents or prompt design
• Experience in CRM or ERP configuration
• Experience with data models, data quality or reporting (SQL, Data 360, BI tools)
• Experience working with Agile methodology
• Experience in BPMN

Last but not least: benefits?

• You get a great package, composed of multiple benefits
• Meal vouchers and representation allowances
• Hospitalisation and dental insurance
• A company car, with fuel
• Top-quality material to do your work
• Great career opportunities, culture and trainings